Information clerks collect and record information, prepare routine reports, bills and orders, answer questions from the public and keep records. The group includes court, municipal and license clerks, eligibility interviewers, file clerks, hotel desk clerks, human resources assistants, order clerks and reservation and ticket agents. Much of this is information work that generative AI and self-service systems can take on.
The short answer: high exposure for some tasks, with a small decline projected. The ILO's 2025 index scores the closest groups from 0.37 to 0.60, with personnel clerks in gradient 4, its highest band. The US Bureau of Labor Statistics projects a 2 percent decline from 2025 to 2035, with about 125,600 openings a year. Projections are estimates, not guarantees.
How exposed information clerks are
The International Labour Organization scores occupations' tasks from 0 (cannot be automated with generative AI) to 1 (could be done without a human operator), and groups them into gradients from 1 to 4, with 4 the most exposed; below them sit minimal exposure and not exposed (ILO Working Paper 140, 2025).
| Occupation (ISCO-08) | ILO category | Mean task score (0 to 1) |
|---|---|---|
| Personnel Clerks | Gradient 4 | 0.60 |
| Survey and Market Research Interviewers | Gradient 3 | 0.55 |
| Hotel Receptionists | Gradient 3 | 0.51 |
| Filing and Copying Clerks | Gradient 1 | 0.37 |
The ILO scores groups of occupations, so these are the closest groups for each type of information clerk, not a score for the job title itself.
What the BLS projects
| Occupation | Projected change 2025 to 2035 | Openings a year |
|---|---|---|
| Information clerks | Decline 2% | About 125,600 |
The BLS says the increased use of online ordering and self-service systems will limit demand for some of these workers, such as order clerks and human resources assistants, and that electronic data collection and document submission will limit demand for many other interviewers and clerks. All projected openings come from replacing workers who leave or retire.
What automation is taking on
- Orders and requests moving to online and self-service systems, as the BLS describes.
- Forms and documents submitted and collected electronically.
- Records filed and kept electronically instead of on paper.
What stays with information clerks
- Exceptions: cases that do not fit a form or a system.
- Public service: helping people in person, including those who cannot use online systems.
- Accuracy: checking records in courts, licensing and eligibility, where mistakes affect people.
- Checking AI help: generated answers and records can be wrong, which NIST calls confabulation (NIST AI 600-1). See checking AI output.
How the job is changing
Routine collection and ordering is moving online, so the work that remains is more about exceptions and helping people. Clerks who can manage records systems and handle complex cases are better placed. This page is general information, not career advice.
See also will AI replace receptionists?, will AI replace data entry? and will AI replace HR?
Pay and how to get in
The US Bureau of Labor Statistics puts the median annual pay for information clerks at $45,430 in May 2025, against $50,980 for all workers. The BLS says the education needed to enter varies; its profile explains the routes in. See how this job compares in AI exposure by pay and AI exposure by education level.
Questions and answers
Will AI replace information clerks?
The BLS projects a 2 percent decline from 2025 to 2035, citing online ordering, self-service systems and electronic data collection.
How exposed are information clerks to AI?
The closest ILO groups score from 0.37 for filing clerks to 0.60 for personnel clerks, which is in its highest band.
Are there still openings?
Yes. The BLS projects about 125,600 openings a year, all from replacing workers who leave or retire.
Which jobs count as information clerks?
Court, municipal and license clerks, eligibility interviewers, file clerks, hotel desk clerks, HR assistants, order clerks and reservation and ticket agents, among others.