Concierges greet visitors and residents, answer calls and emails, make reservations, get event tickets, recommend local places, arrange tours, handle packages and help with special requests. Much of that is information and booking work that apps and AI assistants can do. The BLS draws a clear line between hotels, where it expects concierge jobs to decline, and residential buildings, where it expects growth.
The short answer: moderate exposure, with different trends by setting. The ILO's 2025 index rates the closest groups at 0.51 for hotel receptionists (gradient 3) and 0.42 for client information workers not elsewhere classified (gradient 2). The US Bureau of Labor Statistics projects 3 percent growth overall from 2025 to 2035, with about 6,900 openings a year. Projections are estimates, not guarantees.
How exposed concierges are
The International Labour Organization scores occupations' tasks from 0 (cannot be automated with generative AI) to 1 (could be done without a human operator), and groups them into gradients from 1 to 4, with 4 the most exposed; below them sit minimal exposure and not exposed (ILO Working Paper 140, 2025).
| Occupation (ISCO-08) | ILO category | Mean task score (0 to 1) |
|---|---|---|
| Hotel Receptionists | Gradient 3 | 0.51 |
| Client Information Workers Not Elsewhere Classified | Gradient 2 | 0.42 |
The ILO scores groups of occupations, so these are the closest groups for concierges, not a score for the job title itself.
What the BLS projects
| Occupation | Projected change 2025 to 2035 | Openings a year |
|---|---|---|
| Concierges | Grow 3% | About 6,900 |
The BLS expects growth to come from demand for concierge services in apartment buildings and senior living communities, which offer services to attract and keep residents. It expects employment of concierges in hotels to decline as concierge services are automated by apps and consolidated into front desk positions.
What AI is taking on
- Hotel concierge services moving into apps, as the BLS describes.
- Answering routine questions about local places, hours and directions.
- Making simple reservations and bookings.
What stays with concierges
- Personal service: knowing residents and guests and what they like.
- Special requests: unusual or urgent needs that take local contacts.
- Presence: greeting people, handling packages and keeping a building secure and welcoming.
- Checking AI help: generated recommendations, hours and prices can be wrong, which NIST calls confabulation (NIST AI 600-1). See checking AI output.
How the job is changing
The BLS points to growth in apartment buildings and senior living, and fewer roles in hotels. Concierges whose value is in personal relationships are better placed than those who mainly pass on information. This page is general information, not career advice.
See also will AI replace receptionists?, will AI replace hotel managers? and will AI replace property managers?
Pay and how to get in
The US Bureau of Labor Statistics puts the median annual pay for concierges at $38,950 in May 2025, against $50,980 for all workers. The typical education needed to enter is: high school diploma or equivalent. See how this job compares in AI exposure by pay and AI exposure by education level.
Questions and answers
Will AI replace concierges?
The BLS projects 3 percent growth overall from 2025 to 2035, but expects hotel concierge jobs to decline as services are automated by apps.
How exposed are concierges to AI?
The closest ILO groups score 0.51 for hotel receptionists (gradient 3) and 0.42 for client information workers (gradient 2).
Where are concierge jobs growing?
The BLS points to apartment buildings and senior living communities.
Are there still openings?
Yes. The BLS projects about 6,900 openings a year.